Return and refund policy
Returns
We accept returns within 7/14/30 days of delivery, depending on the product category and condition.
To be eligible for a return:
- The item must be unused and in its original condition
- Product tags and original packaging must be intact
- Proof of purchase/order number is required
Non-Returnable Items
The following items cannot be returned:
- Personalized/custom-made products
- Used or damaged items caused by customer handling
- Perishable goods
- Digital/downloadable products
- Innerwear or hygiene-related items (if applicable)
Refunds
Once we receive and inspect your returned item, we will notify you about the approval status of your refund.
If approved:
- Refunds will be processed to the original payment method
- Processing time may take 5–10 business days
Shipping charges are usually non-refundable unless the item received was damaged or incorrect.
Exchanges
We replace items only if they are:
- Defective
- Damaged during delivery
- Incorrectly shipped
Damaged or Wrong Products
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:
- Order number
- Photos/videos of the product
- Packaging images
Cancellation Policy
Orders can be cancelled within 12/24 hours of placing the order. Once shipped, cancellations may not be possible.
Contact Us
For return or refund requests, contact:
- Email: oyaze.official@gmail.com
You can also make this:
- more customer-friendly
- stricter to reduce refund abuse
- compliant for Indian Shopify stores
- optimized for COD orders
- tailored for clothing, electronics, beauty, handmade, dropshipping, etc.
If you tell me your product type, I can customize the policy for your store.